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We collect personal information when you place an order or contact us, including your name, phone number, email address, and delivery address. We also automatically collect information about how you use our website, including IP address, browser type, pages visited, and referring URL.
We use your information to process your order, confirm your delivery, communicate with you about your purchase, and improve our website and services. We may also use your email to send you information about our products, but only if you have consented.
We process your personal data based on the following legal grounds under Article 6 of the GDPR:
We do not sell your personal data. We share information only with third parties necessary to fulfil your order, such as courier companies for delivery. We ensure all third parties have appropriate data protection agreements in place.
Google Analytics: We use Google Analytics to understand how visitors use our website. Google may place cookies on your browser to track your activity. You can opt out via the Cookie Settings on this site.
Google Conversion Tracking: We use Google's conversion tracking to monitor the effectiveness of our advertising. This involves cookies that track whether you've completed a purchase after clicking an ad.
Google Maps: We embed Google Maps on our contact page to show our location. Google may collect data about your interaction with the map.
We store your data on secure servers with encryption. We retain order information for 6 years (UK tax requirement), and contact form submissions for 12 months. We protect your data with appropriate technical and organisational measures.
You have the right to:
We use cookies for essential site functionality, analytics, and (with your consent) marketing. You can control your cookie preferences via our Cookie Settings banner. See our Cookie Policy for full details.
Our products are not intended for children under 18. We do not knowingly collect personal data from children. If we discover we have collected data from a child, we will delete it immediately.
We operate in the United Kingdom. If we transfer your data outside the UK/EEA, we ensure appropriate safeguards are in place and the recipient country has an adequacy decision or we use Standard Contractual Clauses.
To exercise your rights or make a data subject request, contact us at:
Email: info@vitalvital.world
Phone: +44 20 3893 7542
Address: Unit 4, 28 Eastcastle Street, London W1W 8DH, United Kingdom
We may update this policy at any time. Changes will be posted on this page with an updated date. Continued use of our website constitutes acceptance of changes.